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DIACONÍA has established preventive policies for its institutional management, which are described below:

Fraud and corruption policy
Developed under the principles of fairness, discipline and transparency in order to establish institutional guidelines for the prevention, detection and investigation of fraud, as well as possible acts of corruption and conduct that are unacceptable, inappropriate or prohibited in accordance with the bylaws and regulations of DIACONIA. Likewise, it is important to point out that the executive members, collaborators, consultants or volunteers are obliged to comply with the standards established in our policies and Act Alliance Code of Conduct.
Complaints or claims policy
Promotes responsible and transparent ways of working with all stakeholders. Encourages its managers, collaborators, consultants or volunteers to address the concerns of the target populations with whom they work, with the aim of resolving problems or difficulties, if any.
Provides procedures and a safe environment in which stakeholders can express a concern without fear of retaliation or unfair treatment. Our goal is to ensure that all complaints are handed in a fair, appropriate and timely manner.
Complaints or grievances can be communicated to or telephone 016581873.
Sexual harassment prevention and sanction policy
Presents mechanisms for the prevention, investigation and sanction of acts of sexual harassment that occur within the organization. It is applicable to all personnel of the Institution who are employees or independent manner, members of management, collaborators, consultants, interns and volunteers.
It provides information necessary for the promotion and development of a culture of prevention and reporting against sexual harassment.
Gender and intercultural policy
Gender refers to characteristics that identify men and women expressed in roles, behaviors, ways of thinking and ways of perceiving themselves, which are socially and culturally constructed taking biological difference as a starting point. Gender equity is the path to equality between genders. It refers to the equal opportunities that women and men should have in all processes of personal, social, economic, political and cultural development; that is, equal rights for men and women in access to education, work, remuneration, health, recreation, training, technology, etc.
Code of conduct
The main purpose of the Code of Conduct is to promote greater accountability, and to establish responsibilities. It applies to permanent and temporary staff, interns, volunteers, interns, consultants, observers, and all persons directly and indirectly related. It aims to protect the staff as well as the people of the communities where DIACONIA is present providing humanitarian assistance and implementing development projects. In addition, all staff are aware that every action in their respective contexts has an impact on the lives of many persons.
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